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Includes your basic phone service needs, except call recording or portal access.

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Activity Logs

Agent Login-Log Out

Attendant Console

Automatic Call Recording

Business MMS

Business SMS

Call Barge

Call Blocking

Call Center

Call Center Reporting

Call Fowarding

Call Queue

Call Queue Escape

Call Recording Logging

Call Recording on Demand

Caller ID Control

Click to Call


Custom Hold Music

Custom Timeframes

DID Phone Numbers


Fusion Call Pop

In Queue Call Back

Listen In

Market Tracking

Multi-sync CRMs

One-touch Leads


Queue Message to Agent

SMS Auto Reject

SMS Groups

Scheduled Holiday Greetings

Screen Pops

Simultaneous Ring

Voicemail Message Indicator

Wait Time Announcement

Web-Based User Portal


CRM Field Sync

Campaign Builder


Fusion Contacts

Local Presence

Power Dialing

SMS Campaigns

Task Queue

Workflow Stages