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Includes your basic phone service needs, except call recording or portal access.

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Activity Logs

Agent Login-Log Out

Attendant Console

Automatic Call Recording

Business SMS *

Call Barge

Call Blocking

Call Center

Call Center Reporting

Call Fowarding

Call Queue

Call Queue Escape

Call Recording on Demand

Call Recordings

Caller ID Control

Click to Call

Conferencing

Custom Hold Music

Custom Timeframes

DID Phone Numbers *

Fusion

In Queue Call Back

Listen In

Market Tracking

Multi-sync CRMs

Multi-sync CRMs

Presence

Queue Message to Agent

Quick Lead Creation

SMS Auto Reject

SMS Departments

Scheduled Holiday Greetings

Screen Pops

Simultaneous Ring

Voicemail Message Indicator

Wait Time Announcement

Web-Based User Portal

Whisper

Advanced SMS *

Business MMS *

CRM Field Sync

Campaign Builder

Fusion Contacts

Hotlists

Local Presence

Power Dialing

SMS Campaigns *

Task Queue

Trigger Automations

Voice Broadcast *

Voicemail Drop *