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Includes your basic phone service needs, except call recording or portal access.

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Activity Logs

Agent Login-Log Out

Attendant Console

Automatic Call Recording

Business SMS

Call Barge

Call Blocking

Call Center

Call Center Reporting

Call Fowarding

Call Queue

Call Queue Escape

Call Recording on Demand

Call Recordings

Caller ID Control

Click to Call


Custom Hold Music

Custom Timeframes

DID Phone Numbers


In Queue Call Back

Listen In

Market Tracking

Multi-sync CRMs


Queue Message to Agent

Quick Lead Creation

SMS Auto Reject

SMS Departments

Scheduled Holiday Greetings

Screen Pops

Simultaneous Ring

Voicemail Message Indicator

Wait Time Announcement

Web-Based User Portal


Advanced SMS

Business MMS

CRM Field Sync

Campaign Builder

Fusion Contacts


Local Presence

Messaging Compliance

Power Dialing

SMS Campaigns

Task Queue

Trigger Automations

Voice Broadcast

Voicemail Drop