Voicemail Direct to Transfer

Voicemail direct to transfer allows users to leave a voicemail directly with the intended party without waiting longer.

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Picture this scenario: A caller wants to talk to the VP of sales, but he’s in an important meeting. The agent who answered this call can let the customer know that they can leave a message for him. Instead of waiting in another call queue to leave a message, or keeping the agent on the line, this caller can be sent directly to the VP’s voicemail to leave a message. In this simple scenario, the caller and the agent both probably saved a few seconds. Over time however, this benefit adds up to happier agents and more accurate call times. More importantly, this leads to customers who are more willing to call in because they don’t have to sit in long call queues just to reach a voicemail when they expected a person.


Frequently Asked Questions

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