With any integrated CRM, all call history, call recordings, SMS messages, dispositions, and notes are logged in real time to your CRM, giving you a complete and up-to-date view of each customer's interactions with your business. Simply connect your CRM account to Fusion and watch your contact records come to life.
- Automatically log all call history, call recordings, SMS messages, dispositions, and notes to your CRM, eliminating the need for manual entry.
- Serve as a reliable accountability tracker, reducing human error and providing managers with real-time visibility into agent activity.
- Boost productivity by freeing up agents to focus on more important tasks, such as selling and building relationships with customers.
- Empower managers to seamlessly audit all agent activity from within their CRM, without having to switch between different systems.
Frequently Asked Questions