Directly from Fusions call pop, add and manage your personal and enterprise contacts. Select what type of contact they are, add dispositions, and create workflows all directly from the contacts tab. You also have the ability to call or SMS any contact directly from Fusions contact tab, and see a history of your communication with them.
A contact that anyone in the organization can see if they are logged into fusion, you may also see these contacts on your phone. Edit enterprise contacts directly from the portal, and push it over to your desk phone.