Attendant consoles allow attendants to see the status of users on the network. This gives them the ability to route a call to its intended recipient or offer to send the call to voicemail. A common scenario for using the attendant console would go like this: The attendant receives and inbound call where the caller asks to speak to a specific person. The attendant could then check the status of that person on the console and see that they are available, then proceed to send the caller over to them directly.
Benefits of Attendant Console: