Reduce your abandon rate due to long hold times by allowing callers to escape the queue and leave a message. Giving callers this option removes unnecessary calls from the queue, while still allowing the customer to leave a message for your business, or pick a new option from your auto attendant.
- Give multiple options to your callers when they are experiencing high wait times.
- Improve abandon rates by giving callers different ways to get connected to an agent.
- Remove callers from the queue that are ok to leave a message and be reached later, freeing up your employees time for higher priority callers.
Frequently Asked Questions